This Privacy Policy sets out the terms under which the information that is provided by its users when using this website is used and protected. This company is committed to the security of its users' data. When we ask you to fill in the fields of personal information with which you can be identified, we do so by ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change from time to time or be updated and we encourage you to review this page from time to time to ensure that you agree to such changes.


The current privacy policy is adapted to the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).


Information that is collected


When you visit our website we collect and process the following personal data about you:


  • Personal information that you actively and voluntarily provide through the Smart Agents Online Offering (e.g. when you register, when you contact us to make inquiries or participate in surveys, etc.), including name, email address, phone number, information provided as part of a support request, comments or messages in the forum, etc.;


  • Information automatically sent to us by your web browser or device, such as your IP address, device type, browser type, referring site, sites accessed during your visit, the date and time of each visit request.


We process your personal data for the following purposes:


  • Provide the services and functions of the Smart Agents Offer and manage their use.
  • To verify your identity (if you have registered for the Smart Agents Online Offer);
  • Respond to and meet your specific requests; and
  • As reasonably necessary to enforce applicable terms of use, to establish or preserve a legal claim or defense, to prevent fraud or other illegal activities, including attacks on Smart Agents' information technology systems.


The processing of your personal data is necessary for the fulfilment of the above-mentioned purposes. Unless otherwise stated at the time of collection, our legal basis for the processing of personal data is that:


  •  You have given your express consent to the processing of your personal data (Article 6(1)(a) of the General Data Protection Regulation);
  • The processing is necessary for the fulfilment of a contractual relationship with you (Article 6(1)(b) of the General Data Protection Regulation).
  • Otherwise, processing is necessary for the effective execution or management of your use of Smarts Agents' Online Offerings (Article 6(1)(f) of the General Data Protection Regulation).


Use of Information Collected


Our website uses the information in order to provide the best possible service, particularly to keep track of users, to keep track of orders where applicable, and to improve our products and services. Emails may be sent periodically through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with a benefit, these emails will be sent to the address you provide and may be cancelled at any time.


We are highly committed to keeping your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.




A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer, by accepting this file is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a recurring website. Another function that cookies have is that with them the websites can recognize you individually and therefore provide you with the best personalized service on your website.


Our website uses cookies to identify the pages that are visited and their frequency. This information is used for statistical analysis only and is then permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service to websites, they do not give access to information on your computer or you, unless you want to and provide it directly. You can accept or decline the use of cookies, however, most browsers automatically accept cookies as it serves to have a better web service. You can also change your computer settings to decline cookies. If they are declined you may not be able to use some of our services.


Third Party Links


This website may contain links to other websites that may be of your interest. Once you click on these links and leave our site, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third party sites. These sites are subject to their own privacy policies, so please check them to confirm that you agree with them.


Transmission and communication of personal data


Sandos SMART Agents may transfer personal data to other companies related to the SANDOS brand or to third parties, but only if and to the extent that such transfer is necessary for the purposes mentioned above.


If permitted by law, SANDOS may transfer personal data to courts, law enforcement authorities, regulators or lawyers, if necessary to comply with the law or to establish, exercise or defend legal claims.


SANDOS entrusts service providers (so-called data processors), such as hosting or IT maintenance service providers, with the obligation to act only on the instructions of SANDOS and to act contractually in accordance with the applicable data protection law.


The addressees of the personal data may possibly be located in countries outside the European Economic Area ("third countries"), where the applicable laws do not provide the same level of data protection as the laws of the respective individual's country of origin.


In such cases, SANDOS takes steps to implement appropriate and adequate safeguards for the protection of personal data by other means.


We transfer personal data to external recipients in third countries only if the recipient (i) has entered EU Standard Contractual Clauses, (ii) has implemented binding corporate rules in their organization or (iii) - in the case of US recipients - the recipient is certified under Privacy Shield.


Retention periods


Unless explicitly stated otherwise at the time of collection of personal data (e.g. by means of a consent form accepted by you), we delete personal data if the retention of personal data is no longer necessary for the purposes for which they were collected or otherwise processed and there is no legal obligation of retention under applicable law (such as tax or commercial law) to retain personal data.


Control of your personal information


At any time you can restrict the collection or use of personal information that is provided to our website. You can cancel at any time the sending of newsletters, promotions or advertising related to the Sandos SMART Agents program to your email address by sending an email to the following address: [email protected], identifying yourself with your name and user name within the portal.


This company will not sell, give or distribute personal information that is collected without your consent, unless required by a court order.


The data protection organisation of SANDOS SMART Agents offers assistance with any questions, comments, concerns or complaints regarding data privacy or if you wish to exercise any of your data privacy rights.


We reserve the right to change the terms of this Privacy Policy at any time.